Privacy Policy
(Last updated on June 2025)Introduction
Easo Ecommerce Pvt. Ltd., a company registered under the Companies Act, 2013 having its registered office at BLOCK- PP, H NO.39, 3rd Floor ,Maurya Enclave ,North West Delhi Delhi - 110034, operates this platform under the brand name “ShipEaso” (hereinafter referred to as “ShipEaso”, “We”, “Us” or “Our”).
We respect your privacy while you access ‘ShipEaso’ through our website (https://shipeaso.com) and other associated applications, APIs, devices, services, and integrations that reference this Privacy Policy (collectively referred to as the “Platform”). For the purposes of this Privacy Policy, the terms “User(s)”, “You”, “Your” or “Yourself” shall mean any natural or legal person using or accessing the Platform.
ShipEaso is committed to protecting your personal and business data and ensuring transparency in its collection, use, processing, handling, and sharing. By using the Platform, you agree to the terms of this Privacy Policy and consent to the handling of your data in accordance with this Policy. If you do not agree with the terms herein, please refrain from accessing or using the Platform.
USER INFORMATION
The Platform may collect the following information:
A. User-Provided Information
- Name, email address, phone number
- Business details such as GST, PAN, and bank details
- KYC documents
- Information related to your Shopify or other connected eCommerce stores
- Address details for billing, pickup, and delivery
- Information submitted during ticket raising, order processing, or store setup
B. Automatically Collected Information
- Device and browser information
- IP address
- Usage data and interaction logs
- Cookies and local storage data
You consent to us collecting such data, including data you share on behalf of your customers. You confirm that you have lawful consent from your customers to share their information with us for processing and order fulfillment.
Use of Your Information
We use your information to:
- Facilitate registration and onboarding
- Verify identity and perform KYC checks
- Manage Shopify/WooCommerce integrations
- Sync product listings, stock, and pricing
- Process customer orders and enable shipping
- Communicate order updates, tracking, and customer support
- Resolve disputes and process refunds
- Maintain records for regulatory and billing purposes
- Improve Platform services and user experience
Disclosure of Information
We may share your information with:
- Verified suppliers and dropshippers
- Third-party logistics providers
- Payment gateway service providers
- Legal, regulatory, or governmental authorities (if required)
- Internal teams for analytics, support, and compliance
Your data will never be sold. We will ensure that any third parties who process your data on our behalf maintain data protection standards consistent with this Privacy Policy.
Data Security
ShipEaso uses appropriate safeguards:
- SSL encryption
- Secure cloud storage on AWS and S3
- Role-based access controls
- GDPR-aligned practices and audit trails
- Regular security assessments
However, while we implement strong security measures, no platform is entirely immune to vulnerabilities. You agree to use the Platform at your own risk.
Data Retention
We retain your data:
- As long as your account is active
- As needed to fulfill the purpose for which it was collected
- As required for legal, tax, regulatory, or compliance purposes
You may request deletion of your data by contacting us at subscriptions@shipeaso.com
Your Rights
You have the right to:
- Access your personal data
- Correct or update inaccuracies
- Request deletion of your data
- Withdraw consent for marketing communications
- Raise data protection concerns
Cookies
We use cookies and similar technologies to:
- Maintain your session
- Remember preferences
- Improve website performance
- Analyze user activity
You can modify your browser settings to control cookie use.
International Data Transfers
If any data is transferred across borders, we ensure that such transfers are done lawfully with necessary data protection safeguards.
Children’s Information
Our Platform is not intended for use by individuals under 18. We do not knowingly collect data from minors.
Policy Updates
We may revise this Privacy Policy periodically. Continued use of the Platform implies your consent to such changes.
Contact Us
If you have questions or wish to exercise your data protection rights, contact:
Email: subscriptions@shipeaso.com
Website: https://shipeaso.com
This Privacy Policy shall be read in conjunction with the Platform’s Terms of Service.