Terms & Conditions
(Last updated on June 2025)THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000, DIGITAL PERSONAL DATA PROTECTION ACT 2023 AND RULES MADE THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES. THESE TERMS OF USE WERE LAST UPDATED ON JUNE, 2025. PLEASE READ THESE TERMS OF USE CAREFULLY. BY USING OR ACCESSING THIS PLATFORM YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS INDICATE YOUR UNDERSTANDING AND ACCEPTANCE OF THESE TERMS. USE OF THIS PLATFORM IS SUBJECT TO YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE, PLEASE DISCONTINUE USE IMMEDIATELY.
1. Introduction
This Platform is operated by the EASO E-commerce Private Limited under its proprietary brand. The Company provides access to the Platform, including all associated information, tools, and services, subject to your acceptance of the terms, conditions, policies, and notices set forth herein. The User’s use of the Platform and its related functionalities tools and services thereof, including but not limited to browsing content, acting on such information and the engaging in transactions is governed by and shall be subject to these terms and conditions (hereinafter referred as “Terms of Service” or “Buyer’s/Dropshipper Agreement”), these terms may be amended or updated by the Company at its sole discretion, without prior notice. Any new features, tools, or services introduced on the Platform shall also be subject to these terms. You are advised to periodically review the terms mentioned herein and any referenced documents to remain informed of any changes. Continued use of the Platform following any updates shall constitute your acceptance of the revised Terms.
If You continue to browse through this Platform, You are agreeing to be bound by the Terms which along with the Privacy Policy govern your relationship with us. You confirm that You have also read and have agreed and accepted to be bound by the terms and conditions incorporated in the terms of the Privacy Policy, which shall be deemed to be a part of this Buyers’ Agreement.
In the event You are representing an incorporated entity, You hereby confirm that You have been expressly authorised by such entity to consent this Buyers’ Agreement, and such entity agrees to be bound by the terms hereunder.
This Buyers’ Agreement sets forth the legally binding terms of Your use of the Platform and related services. By proceeding further, You confirm that You have read and have agreed and accepted to be bound by the terms and conditions mentioned herein and incorporated in any additional guidelines or rules applicable to particular services on the Platform (“Additional Documents”), which shall be deemed to be a part of this Buyers’ Agreement. In the event of any conflict between the terms of this Buyers’ Agreement and any aforesaid Additional Documents, the Additional Documents shall prevail. If any of the terms of this Buyers’ Agreement or of any of the Additional Documents are not acceptable to You, please do not use the Platform. Your continued usage of the Platform after any change constitutes Your acceptance of the amended Buyers’ Agreement.
2. DEFINITIONS
“Company” shall mean EASO E-Commerce Private Limited, a company registered under the Companies Act, 2013 having its registered office at 148, Work Exchange, 1st Floor, Best Business Park, Mall road, Netaji Subhash Place, New Delhi-110034.
“Merchant” shall mean any individual, sole proprietorship, partnership firm, company, or other legal entity that lists, supplies, or offers products or services for sale on the Platform operated by EASO E-commerce Private Limited, either directly or through authorized representatives, more particularly defined in Merchant Agreement
“Platform” shall mean Shipeaso that provides a collection of online resources, including classified advertisements, forums, related sites including the mobile application of the platform;
“Products” shall mean the goods and services listed on the Platform by the Merchants for the purposes of marketing and selling such goods and services to the Buyers;
“EASO E-commerce Private Limited”; “Us”; “We”; “Our” shall mean the Company;
“Users”, “Buyers”, “You” or “Your”; shall mean any natural or legal person who has access to and is using the Platform for the purpose of buying Products listed on the Platform, including but not limited to such users who have not created a User Account and are accessing the Platform without such a User Account; and
“User Account” shall be the account, which the Users shall be required to create with the Platform to avail the entire gamut of Services offered by it.
3. SCOPE OF THE PLATFORM :
The Platform is an is a digital e-commerce portal accessible via web and mobile applications, designed to facilitate marketing, listing purchasing and selling of Products. By visiting the Platform and/or buying/agreeing to buy Products listed on the Platform, You engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein or made available via hyperlink. These Terms of Service apply to all Users of the Platform, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of data, content, information, pictorial representations and/or images (“Content”).
4. EXCLUSION OF LIABILITY :
You are aware and fully understand that Platform is only a platform for prospective buyers and sellers and that:
i. The Merchant alone shall have full legal and moral responsibility and liability for all the Products listed and sold through the Platform. Company acts only as a digital intermediary and shall not be liable for the nature, quality, legality, or authenticity of the Products displayed in the catalogue or delivered to the Buyer.;
ii. It is the Merchant’s obligation to ensure that no prohibited or restricted items are listed or sold on the Platform. Similarly, the Buyer shall refrain from purchasing any item that is not legally permitted. An indicative list of prohibited items is provided under Clause 7; however, this list is not exhaustive. The Company reserves the right, but not the obligation, to remove any listing that violates applicable laws or platform policies. and
iii. The Company shall not be liable for any complaints, claims, or disputes arising from product quality, delivery delays, or misinformation provided by the Merchant to the Buyer or the Buyer’s customers. All such liability shall rest solely with the Merchant and/or Buyer, as applicable.
iv. The Merchant shall bear sole and exclusive responsibility for obtaining, maintaining, and renewing all licenses, permits, approvals, and registrations required under applicable laws, rules, and regulations for the listing, marketing, sale, and delivery of Products through the Platform. This includes, but is not limited to, compliance with laws governing product safety, consumer protection, advertising standards, labeling requirements, and taxation.
v. The Merchant and Buyer shall ensure that all Products listed, sold, or purchased via the Platform are lawful, safe, and compliant with all applicable statutory and regulatory requirements. Company shall not be responsible for verifying such compliance and disclaims any liability arising from non-compliance by either party.
5. GENERAL TERMS OF PLATFORM USE:
i. This Platform acts solely as a digital intermediary facilitating transactions between Merchants and Buyers. Company does not assume ownership, possession, or control over the Products at any point during the transaction lifecycle.
ii. You represent and warrant that you have attained the age of majority as defined under the applicable laws of your state or province of residence. Furthermore, where applicable, you confirm that you have the legal authority and have provided valid consent for any of your minor dependents to access and use the Platform under your supervision.;
iii. You shall not use any Products or services offered through the Platform for any unlawful, unauthorized, or prohibited purpose under applicable laws.
iv. You agree not to engage in any activity through the Platform that violates any applicable local, state, national, or international laws, including but not limited to intellectual property laws, data protection regulations, and consumer protection statutes.
v. You shall not upload, transmit, or distribute any viruses, malware, or other harmful or disruptive code that may compromise the security, functionality, or integrity of the Platform, its services, or any connected systems.
vi. You are solely responsible for any content you submit, upload, or share on the Platform. Such content must not be false, misleading, derogatory, defamatory, offensive, obscene, or otherwise inappropriate, and must comply with all applicable laws and platform policies.
vii. You are solely and fully responsible for any content, data, or material that you upload, submit, transmit, or exchange on the Platform. Company shall not, under any circumstances, be held liable for any third-party claims, disputes, or damages arising from such content, including but not limited to infringement, defamation, or misrepresentation.
viii. Any fraudulent, unauthorized, or unlawful use of the Platform or any associated payment method that results in financial loss to Company shall be recoverable from you in full. Without prejudice to its other rights and remedies, Company reserves the right to initiate appropriate legal proceedings, including but not limited to civil and/or criminal action, for any such fraudulent activity or breach of this Agreement.
ix. You acknowledge and agree that images, graphics, and pictorial representations displayed on the Platform may be digitally enhanced or edited for illustrative and advertising purposes. Such enhancements do not constitute a representation or warranty of the actual appearance or quality of the Products.
x. Company does not undertake any obligation to verify, monitor, or validate the accuracy, completeness, or legality of content posted by users, Merchants, or third parties on the Platform. All such content is the sole responsibility of the party uploading or submitting it.
xi. Company makes no representations or warranties regarding the accuracy, legality, merchantability, fitness for purpose, or quality of the Products listed by Merchants. All such representations, if any, are solely those of the Merchant.
xii. You acknowledge and agree that access to and use of the Platform requires active internet or mobile network connectivity. All costs associated with such access, including data charges or service fees, shall be borne solely by you. Company shall not be liable under any circumstances for any connectivity issues or related expenses incurred by you.
xiii. You shall be solely responsible for all activities conducted through your registered User Account, regardless of whether such activities were authorized by you. You agree to maintain the confidentiality of your login credentials and to immediately notify Company of any unauthorized use or breach of security. You further agree to indemnify and hold Company harmless from any claims, losses, or damages arising out of or in connection with the misuse of your User Account.
xiv. You are responsible for reviewing and verifying all content, product descriptions, specifications, pricing, and other related information prior to initiating any transaction. Company does not guarantee the accuracy or completeness of such information and disclaims any liability arising from reliance on incorrect or outdated content.
xv. Merchants and Buyers shall ensure compliance with applicable consumer protection laws, including but not limited to the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Company shall not be liable for any breach of statutory obligations by Merchants or Buyers.
xvi. If you are registering or acting on behalf of a business entity, you represent and warrant that you are duly authorized to accept these terms on behalf of such entity and that you have the legal authority to bind the entity to all terms, conditions, and obligations set forth herein. You further confirm that the entity shall be fully responsible for all actions taken under its registered account.
xvii. You shall adhere to the provisions of the Digital Personal Data Protection Act, 2023. Company shall not be liable for any misuse or unauthorized disclosure of personal data by Merchants or Buyers.
xviii. Company reserves the right, but not the obligation, to suspend or remove any Product listing or Merchant account that violates applicable laws, platform policies, or poses a risk to consumer safety or platform integrity.
A breach or violation of any provision of this Agreement or the Terms of Service shall result in the immediate suspension or termination of your access to the Platform and its services. Company reserves the right to take appropriate legal action, including reporting such breach to relevant law enforcement or regulatory authorities, where applicable.
6. DATA TRANSMISSION AND USE RESTRICTIONS:
i. You acknowledge and agree that any content you submit or transmit through the Platform (excluding credit card information) may be transferred over various networks in an unencrypted format and may be subject to modifications necessary to meet the technical requirements of connecting networks or devices. However, credit card information is always encrypted during transmission and handled in accordance with applicable data protection and payment security standards.We reserve the right to deny service to any individual at any time, without the obligation to provide a reason.
ii. You agree not to replicate, distribute, sell, resell, or otherwise leverage any part of the Service, including your access to or use of the Service, or any interactions facilitated through the Platform, without our prior written authorization.
7. PROHIBITED PRODUCTS AND UNAUTHORIZED PLATFORM USE:
We have implemented systems designed to prevent Merchants from listing any prohibited items on the Platform. However, as a buyer, you acknowledge and accept that it is also your responsibility to ensure you do not purchase any of the following restricted Products, should they appear on the Platform due to an oversight or error by a Merchant:
i. Alcohol;
ii. Adult content and pornographic materials, including but not limited to any form of explicit content (print, audio, video, multimedia messages, images, or photographs), especially those involving minors.
iii. Animals and wildlife products, such as live animals, taxidermy specimens, ivory, and other items derived from protected or endangered species.
iv. Cultural artifacts, including items of historical, archaeological, or cultural significance that are protected by law.
v. Counterfeit goods and services, including any products or services that infringe upon intellectual property rights.
vi. Crude oil and related unrefined petroleum products
vii. Electronic surveillance equipment that is restricted or banned under applicable laws, including covert listening or recording devices.
viii. Embargoed goods originating from or associated with countries or regions subject to trade restrictions or sanctions.
ix. Endangered species of animals and plants, whether living or deceased, and any products derived from them.
x. Event tickets that are legally restricted from resale or redistribution.
xi. Firearms, weapons, and knives, including but not limited to pepper spray, stun guns, replicas, and other items classified as weapons under applicable law.Any financial services;
xii. Food and healthcare items without holding requisite permits;
xiii. Grey market products;
xiv. Government related items/ equipment (like wireless equipment with frequency used by the police, uniforms of Government officials including but not limited to the use by the police/ the Indian army, etc.)
xv. Government issued documents like passports etc.;
xvi. Hazardous, restricted, or regulated materials – examples include batteries, fireworks, and refrigerants;
xvii. Human remains and body parts;
xviii. IP in any form (including but not limited to music, movies, books, designs) for which the Merchant do not hold the distribution rights;
xix. Invoices and receipts (including blank and pre-filled);
xx. Liquefied petroleum gas cylinder;
xxi. Lottery tickets;
xxii. Mailing lists and personal information;
xxiii. Maps and literature where Indian external boundaries have been shown incorrectly;
xxiv. Medicines, drugs and drug paraphernalia that require a registered medical practitioner’s prescription;
xxv. Narcotic drugs and psychotropic substances as defined under the Narcotic Drugs and Psychotropic Substances Act, 1985;
xxvi. Offensive material which is likely to offend the sentiments of people whether on the grounds of religion, race, caste, sex or place of birth, race, ethnicity, or culture;
xxvii. Radioactive materials;
xxviii. Reptile skins;
xxix. Sex determination Kit as under the Pre-Conception and Pre-Natal Diagnostic Techniques Act, 1994;
xxx. Stocks and securities;
xxxi. Real estate;
xxxii. Radioactive materials;
xxxiii. Stolen property;
xxxiv. Tobacco;
xxxv. Any other sanctioned or prohibited items or services as per applicable laws; and
xxxvi. Any other item deemed unfit by Company.
In addition to the restrictions outlined in our Terms of Service, you are expressly prohibited from using the Platform or any of its content in the following ways:
i. To engage in any activity that violates applicable laws or regulations.
ii. To encourage or facilitate unlawful conduct by others.
iii. To breach any international, national, state, or local laws, rules, or ordinances.
iv. To infringe upon our intellectual property rights or those of any third party.
v. To harass, threaten, defame, abuse, or discriminate against individuals or groups based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability.
vi. To submit false, deceptive, or misleading information.
vii. To upload or distribute viruses, malware, or any harmful code that could disrupt the functionality or integrity of the Platform, related services, or the internet.
viii. To collect, store, or misuse personal data of other users.
ix. To engage in spamming, phishing, impersonation, crawling, scraping, or other unauthorized data collection activities.
x. To promote or distribute obscene, immoral, or offensive content.
xi. To bypass or interfere with the security features of the Platform, its services, or any connected systems.
xii. We reserve the right to suspend or terminate your access to the Platform and its services if you are found to be in violation of any of the above restrictions.
8. TERMS OF USE :
You acknowledge that certain parts of this Platform are available only if You register on this Platform by following the registration process mentioned under this Buyer’s Agreement.
9. PLATFORM CONTENT AND ACCURACY DISCLAIMER:
i. We do not guarantee that the information available on the Platform is accurate, complete, or up to date. All content provided is intended for general informational purposes only and should not be used as the sole basis for making decisions. Users are encouraged to consult original and more reliable sources before acting on any information found on the Platform. Any reliance on such material is done at your own discretion and risk.
ii. We reserve the right to modify the contents of the Platform at any time, but We have no obligation to update any information on the Platform. You agree that it is Your responsibility to monitor changes to Our Platform.
iii. Company does not guarantee the authenticity, accuracy, or reliability of product reviews displayed on the any website. Reviews may be submitted by users and may not be independently verified. Users are advised to exercise discretion and conduct their own due diligence before relying on any review.
iv. The Platform may contain content, listings, or links provided by third parties. Company does not endorse or assume responsibility for the accuracy, legality, or reliability of such third-party content.
v. Prices and availability of Products are subject to change without prior notice. Company does not guarantee that listed prices are the lowest or most accurate at any given time.
10. MODIFICATIONS OR DISCONTINUE OF SERVICES:
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to You or to any third-party for any modification, price change, suspension or discontinuance of the Service.
11. PRODUCT AVAILABILITY AND MERCHANT RESPONSIBILITY :
We reserve the right, though not the obligation, to restrict the availability of our Services or Products to any individual, geographic area, or jurisdiction, and may exercise this discretion on a case-by-case basis. Product descriptions and pricing are subject to change at any time without prior notice, solely at our discretion. We also retain the right to discontinue any Product at any time. Any Product offer made on the Platform is void where prohibited by law. We do not guarantee that the quality of Products, information, or other materials obtained from Merchants through the Platform will meet your expectations. Any issues related to Product quality, accuracy, or fulfillment are the sole responsibility of the respective Merchant. We do not warrant that errors within the Service will be identified or corrected.
12. THIRD-PARTY LINKS :
Some content, products, or services accessible through our Platform may include materials provided by third parties. Links to external websites or platforms may be included, directing you to services or content that are not affiliated with or controlled by us.
We do not review or verify the accuracy, completeness, or reliability of third-party content, and we make no warranties or representations regarding such materials. We disclaim all liability for any third-party platforms, products, services, or content, including any harm or damages resulting from your interactions or transactions with them.
Before engaging in any transaction with a third-party provider, you are advised to carefully review their terms, policies, and practices to ensure you understand and accept them. Any complaints, claims, or concerns related to third-party products or services should be addressed directly to the respective third party.
13. OPTIONAL AUXILIARY SERVICES FOR DROPSHIPPING OPERATIONS:
In addition to the core Platform offerings, the Company may provide certain auxiliary business support services—such as outbound calling, WhatsApp messaging, logistics coordination, and customer support—specifically for your dropshipping operations. These services are offered independently of the Platform and are available as optional add-ons. You may subscribe to these services upon payment of the applicable fees outlined in Annexure A, which may be updated periodically.
Please note that all responsibilities related to refunds, returns, and customer satisfaction for your dropshipping platform rest solely with you. The Company may assist in facilitating return and refund requests from your end customers based on the return and refund policy you have shared with us, but the ultimate liability remains with you.
The Company disclaims any liability for third-party claims arising from the provision of these auxiliary services. Furthermore, the Platform assumes no responsibility for pricing, product listings, or delivery of goods or services conducted by you to third parties. Any transactions you undertake outside the Platform, including those involving products sourced from the Platform, are solely your responsibility. The Company shall not be held liable for any third-party claims arising from such external transactions.
14. THIRD-PARTY TOOLS AND OPTIONAL SERVICES:
We may offer you access to tools and functionalities provided by third parties, over which we have no oversight, control, or involvement. You acknowledge and agree that such tools are made available on an “as-is” and “as-available” basis, without any warranties, guarantees, or endorsements of any kind. We disclaim all liability arising from or related to your use of these optional third-party tools.
Your use of any such tools is entirely at your own discretion and risk. It is your responsibility to review and accept the terms and conditions set by the respective third-party providers before using their services.
From time to time, we may introduce new features, tools, or services through the Platform. These additions will also be governed by these Terms of Service, unless stated otherwise.
15. FEEDBACK AND OTHER SUBMISSIONS :
If you submit any content to us—whether in response to a request (such as contest entries) or voluntarily (including creative ideas, suggestions, proposals, plans, or other materials)—via any medium (online, email, postal mail, etc.), you agree that we may use, modify, reproduce, publish, translate, and distribute such submissions ("Comments") without restriction and in any format or medium.
We are under no obligation to:
Treat any Comments as confidential;
Provide compensation for any Comments; or
Respond to any Comments
While we may, at our discretion, monitor, edit, or remove content that we deem unlawful, offensive, defamatory, obscene, or otherwise inappropriate, we are not obligated to do so. This includes content that may infringe on intellectual property rights or violate these Terms of Service.
You agree that your Comments will not infringe upon the rights of any third party, including copyrights, trademarks, privacy, personality, or other proprietary rights. You further agree that your Comments will not contain unlawful, abusive, defamatory, or obscene material, nor any malware or harmful code that could affect the operation of the Platform or related services.
You must not use a false identity, impersonate another person, or mislead us or others regarding the origin of any Comments. You are solely responsible for the content and accuracy of your submissions. We disclaim all responsibility and liability for any Comments posted by you or any third party.
16. PERSONAL Data :
Your submission of personal data through the Platform is governed by our Privacy Policy, which outlines how we collect, use, and protect your information.
17. INACCURACIES, ERRORS AND OMISSIONS :
At times, the Platform or Services may contain typographical errors, inaccuracies, or omissions related to product details, pricing, promotional offers, shipping fees, delivery timelines, or availability. We reserve the right to correct such errors, update information, or cancel orders—without prior notice—if any content within the Service or on any associated platform is found to be inaccurate, including after an order has been placed.
We are under no obligation to update, revise, or clarify any information provided through the Service or on any related platform, including but not limited to pricing details, unless required by applicable law. The presence of a specific update or refresh date should not be interpreted as an indication that all content has been modified or is current
18. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY :
We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or free from errors. We make no assurances regarding the accuracy or reliability of any outcomes derived from using the Service.
You acknowledge and agree that we may, from time to time, suspend or discontinue the Service for indefinite periods or terminate it entirely, without prior notice.
In no event shall EASO, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, or suppliers be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, savings, data, or business opportunities, arising out of or related to:
your use of or inability to use the Platform or its services;
any errors, inaccuracies, or omissions in content;
any product purchased through the Platform;
any unauthorized access to or use of our servers or personal information.
This limitation of liability applies whether the claim is based in contract, tort (including negligence), strict liability, or otherwise, even if EASO has been advised of the possibility of such damages.
In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, Company’s liability shall be limited to the maximum extent permitted by applicable law.
19. COPYRIGHT AND TRADEMARK :
By uploading any content to the Platform, you grant the Company a worldwide, non-exclusive, transferable, royalty-free license to use such content. This includes, but is not limited to, the rights to store, host, reproduce, distribute, communicate, modify, create derivative works from, sub-license, and otherwise make use of the content in any format or medium.
You acknowledge that this license remains in effect even if you later delete or remove the content from the Platform. The Company retains the right to continue using such content in accordance with this license.
You agree and confirm that:
i. All copyrights, database rights, and other proprietary rights, titles, and interests in the content and information presented on this Platform ("IP") are either owned by or licensed to the Company, the manufacturers of the Products and/or Services, or the individuals who upload such content. These rights may be protected under copyright law, trademark law, intellectual property law, or other applicable legal frameworks, unless explicitly stated otherwise.
ii. You may not display, print, download, or otherwise reproduce any portion of the Platform or its content for any purpose, including but not limited to commercial exploitation of the IP.
iii. Your use of the Platform does not grant you or any third party any license or rights—express, implied, or otherwise—under the intellectual property or proprietary rights of the Company, the manufacturers of the Products and/or Services, or any other third party.
iv. The Company disclaims all liability for any claims related to the infringement of intellectual property rights in connection with the Products, Services, their content, or any other content made available through the Platform.
20. INDEMNIFICATION :
You agree to indemnify, defend, and hold harmless the Company, along with its parent entities, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any claims, demands, liabilities, or expenses (including reasonable legal fees) brought by any third party arising out of or related to:
• Your breach of these Terms of Service or any referenced documents;
• Your violation of applicable laws or regulations; or
• Your infringement of any third-party rights.
21. SEVERABILITY :
You acknowledge that certain parts of this Platform are available only if You register on this Platform by following the registration process mentioned under this Buyer’s Agreement.
22. TERMINATION :
These Terms of Service will remain in effect unless and until terminated by either you or the Company. We reserve the right to terminate this Buyer’s Agreement at any time, without prior notice, if we determine—at our sole discretion—that you have violated or we suspect you have violated any provision of these Terms. Upon termination, you will remain responsible for any outstanding amounts owed up to and including the termination date. We may also restrict or revoke your access to the Services (or any part thereof) as deemed necessary.
23. ENTIRE AGREEMENT :
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by Us on this Platform or in respect to The Service constitutes the entire agreement and understanding between You and Us and govern Your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between You and Us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
24. GOVERNING LAW :
These Terms of Service and any separate agreements whereby we provide You Services shall be governed by and construed in accordance with the laws of India and the Courts of Delhi, India will have the exclusive jurisdiction.
25. FORCE MAJEURE :
We shall not be held responsible for any failure to fulfill our obligations under this Buyer’s Agreement due to circumstances beyond our reasonable control. These may include, but are not limited to, server outages, malware or viruses, labor strikes, technical issues, system incompatibilities, natural disasters, acts of war, terrorism, or other unforeseen events. You agree that we shall not be liable for any delays, disruptions, or negative impacts resulting from such occurrences.
26. TERMS OF SERVICE :
You may review the most current version of these Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting the revised version on our Platform. It is your responsibility to check the Platform periodically for any changes. Your continued use of or access to the Platform or Services after any updates are posted constitutes your acceptance of those changes.
27. CONTACT INFORMATION :
For any queries about Terms of Service, you can call us at _________________ or mail us on ___________________________.
ANNEXURE A
1. Calling Service Charges : Buyers who choose/opt to avail the calling service for address collection or Non-Delivery Report (‘NDR’) related to their orders on the Platform. Charges: INR 6 + applicable taxes per connected call. Company will deduct this amount fortnightly from the settlement amount of the Buyer. The Company shall be entitled to deduct the amount on a fortnightly basis as part of the settlement cycle.
2. Logistics Cost Recovery :
Charges will be applied based on a slab system. Company will recover logistic costs for all returns from the Buyer.
Normal - Non Bluedart:
| Product Weight(GMS) | RTO Charge (Incl GST) | RVP Charge (Incl GST) |
|---|---|---|
| 0-500 | 72 | 143 |
| 501-1000 | 72 | 143 |
| 1001-1500 | 99 | 263 |
| 1501-2000 | 139 | 323 |
| Additional 500gm | 40 | 60 |
Priority Shipping - Non Bluedart:
| Product Weight(GMS) | RTO Charge (Incl GST) | RVP Charge (Incl GST) |
|---|---|---|
| 0-250 | 62 | 143 |
| 251-500 | 72 | 143 |
| 501-1000 | 82 | 143 |
| 1001-1250 | 51 | 263 |
| 1251-1500 | 110 | 263 |
| 1501-2000 | 312 | 323 |
| Additional 500gm | 40 | 60 |
Normal - Bluedart:
| Product Weight(GMS) | RTO Charge (Incl GST) | RVP Charge (Incl GST) |
|---|---|---|
| 0-500 | 92 | 143 |
| 501-1000 | 236 | 143 |
| 1001-1500 | 345 | 263 |
| 1501-2000 | 454 | 323 |
| Additional 500gm | 85 | 85 |
Priority Shipping - Bluedart:
| Product Weight(GMS) | RTO Charge (Incl GST) | RVP Charge (Incl GST) |
|---|---|---|
| 0-500 | 96 | 143 |
| 501-1000 | 190 | 143 |
| 1001-1500 | 274 | 263 |
| 1501-2000 | 356 | 323 |
| Additional 500gm | 85 | 85 |
3. Forward Shipping Charges :
Charges will be applied based on a slab system. Company will charge forward logistic costs for all delivered orders.
Normal - Bluedart:
| Product Weight(GMS) | Shipping charges (Including GST) |
|---|---|
| 0-500 | 236 |
| 501-1000 | 236 |
| 1001-1500 | 236 |
| 1501-2000 | 236 |
Priority Shipping - Non Bluedart:
| Product Weight(GMS) | Shipping charges (Including GST) |
|---|---|
| 0-250 | 177 |
| 251-500 | 177 |
| 501-1000 | 177 |
| 1001-1250 | 118 |
| 1251-1500 | 177 |
| 1501-2000 | 295 |
Normal - Bluedart:
| Product Weight(GMS) | Shipping charges (Including GST) |
|---|---|
| 0-500 | 236 |
| 501-1000 | 236 |
| 1001-1500 | 236 |
| 1501-2000 | 236 |
Priority Shipping - Bluedart:
| Product Weight(GMS) | Shipping charges (Including GST) |
|---|---|
| 0-500 | 177 |
| 501-1000 | 177 |
| 1001-1500 | 177 |
| 1501-2000 | 177 |
4. WhatsApp Messaging service:
This service is available on an “opt-in” basis. Buyers can opt-in for this service by communicating their intent over email or via the Platform.
Company will charge INR 1.6 + GST for every order that is shipped in the billing period. Cancelled orders that are not shipped will not be charged (as no messages will be sent). The services include WhatsApp messaging to Buyers’ end customers at the below triggers (if applicable) –
Order shipped: When shipment has been picked up from supplier location by courier partner.
Order in transit: Sent when the order is on the way, for medium and long transit shipments.
Out for Delivery: Sent when shipment is “out for delivery” at Buyer’s end customer location. Can be sent multiple times per order if there are multiple “Out for delivery” instances, capped to 3 per order.
Failed Delivery: Sent when shipment delivery has failed at Buyer’s end customer location. Can be sent multiple times per order if there are multiple failed attempts, capped to 3 per order.
©EASO E-Commerce Private Limited 2025
Agreements
(Last updated on June 2025)BUYER’S AGREEMENT
THIS BUYER AGREEMENT (“AGREEMENT”) IS ENTERED INTO ON _________ AND IS A MUTUAL AND BINDING AGREEMENT BETWEEN EASO E-COMMERCE PRIVATE LIMITED HAVING ITS REGISTERED OFFICE AT____________________________________________________ AND THE PARTY SET OUT BELOW. THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT OF THE PARTIES WITH RESPECT TO THE SUBJECT MATTER SET OUT HEREIN.
“Each Party shall individually be called as “Party” and collectively as “Parties”.
1. DEFINITIONS:
“Company” shall mean Easo E-Commerce Private Limited, a company registered under the Companies Act, 2013.
“Platform” shall mean ‘Shipeaso’ which is a B2B E-commerce platform operated by the Company and includes the related website, mobile site and the mobile application of the platform, as applicable;
“Products” shall mean the goods and services listed on the Platform for the purposes of marketing and selling such goods and services to the Buyers;
“Us”; “We”; “Our” “Seller” shall mean the Company;
“Users”, “Buyers”, “You” or “Your” shall mean any natural or legal person who has access to and is using the Platform for the purpose of buying Products listed on the Platform; and
“User Account” shall be the account, which the Users shall be required to create with the Platform to avail the entire gamut of Services offered by it.
This Platform is operated by the Company under the brand “Shipeaso”. The Company offers this Platform, including all information, tools and services available from this Platform to You, the User, conditioned upon Your acceptance of all terms, conditions, policies and notices stated here. The User’s use of the Platform and related tools and services thereof, including but not limited to viewing information, acting on such information and the transactions that may be implemented through the Platform, is governed by and shall be subject to these terms and conditions (hereinafter referred as “Terms of Service” or “Buyer’s Agreement”), the terms whereof are subject to change at any time, without prior notice to You. Any new features or tools which are added to the current Platform shall also be subject to the Terms of Service. To ensure that You are aware of the changes, please review this Agreement and all the documents referred to hereunder periodically.
If You continue to browse through this Platform, You are agreeing to be bound by the Terms which along with the Privacy Policy govern your relationship with us. You confirm that You have also read and have agreed and accepted to be bound by the terms and conditions incorporated in the terms of the Privacy Policy, which shall be deemed to be a part of this Buyers’ Agreement.
In the event You are representing an incorporated entity, You hereby confirm that You have been expressly authorised by such entity to consent this Buyers’ Agreement, and such entity agrees to be bound by the terms hereunder.
This Agreement sets forth the legally binding terms of Your use of the Platform and related services. By proceeding further, You confirm that You have read and have agreed and accepted to be bound by the terms and conditions mentioned herein and incorporated in any additional guidelines or rules applicable to particular services on the Platform (“Additional Documents”), which shall be deemed to be a part of this Agreement. In the event of any conflict between the terms of this Agreement and any aforesaid Additional Documents, the Additional Documents shall prevail. If any of the terms of this Buyers’ Agreement or of any of the Additional Documents are not acceptable to You, please do not use the Platform. Your continued usage of the Platform after any change constitutes Your acceptance of the amended Agreement.
1. ACCEPTANCE OF TERMS:
The Platform is a digital e-commerce portal, accessible via web and mobile applications, designed to facilitate the marketing, listing, purchasing, and selling of Products. By accessing or using the Platform and/or by purchasing or agreeing to purchase Products listed thereon, you engage with the Platform’s services (the “Service”) and expressly agree to be bound by these Terms and Conditions (“Terms of Service” or “Terms”), including any additional terms, conditions, or policies incorporated by reference herein or made available through hyperlinks or other communications.
These Terms of Service apply to all users of the Platform, without limitation, including browsers, vendors, buyers, merchants, resellers, and individuals or entities who contribute or upload data, content, product information, descriptions, images, or other materials (“Content”) to the Platform.
By continuing to access or use the Platform, you acknowledge that you have read, understood, and accepted to be legally bound by these Terms.
2. ORDER ACCEPTANCE, USAGE DECLARATION, AND RESPONSIBILITIES:
You are aware and fully understand that:
a. Your order is an offer to us to buy the product(s) and we will provide you a confirmation of your order which will be an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is delivered.
b. Your contract is with us (the Seller) and you confirm that the product(s) ordered by You are purchased for resale or for your business / institutional usage and not for personal use. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the Products ordered by you on the Platform. We may fix minimum quantity of units or value that can be purchased in a specific order, and you shall be bound with such conditions.
c. Platform will not be liable for any third-party complaints with respect to product quality or any misinformation provided by You to such third-party.
d. You are responsible to remit to Us, the price of the product in INR upon placing a prepaid order on the Platform. You are responsible for remittance of taxes in applicable jurisdiction, as applicable on Your transactions.
e. Platform is not responsible for transactions which You undertake outside the Platform with respect to the products purchased by You from the Platform and We shall not be liable for any third party claims (including Your end customer claims) which we receive arising due to or in relation to the transactions undertaken by You outside the Platform.
f. You reserve the right to return the Products to Us within five (5) days from the date of delivery. Refunds for any order will be processed to You or Your customer on your behalf. We may charge reverse logistics fees to You as set out in the below clause. For raising any returns or refund request please reach out to our customer support team. You are solely responsible for rendering customer support and addressing customer claims pertaining to Your dropshipping platform.
3. ONLINE STORE TERMS AND PRICING:
a. By agreeing to these Terms of Service, you represent and warrant that you are at least the age of majority as defined under the applicable laws of your state or province of residence. You further confirm that you have the legal authority to enter into this Agreement and to grant access to the Platform to your authorized representatives, employees, or agents for the purpose of conducting business on your behalf;
b. You may not use any Products for any illegal or unauthorized purpose;
c. You may not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws);
d. You must not transmit any worms or viruses or any code of a destructive nature;
e. That the Content submitted by You shall not be derogatory, offensive or misleading in any manner;
f. You are solely responsible for the Content that You upload, submit or send to or exchange on the Platform. We shall under no circumstances be responsible for any claims made by a third party in respect thereof;
g. Any fraudulent use of this Platform or applicable payment method to purchase the Products, which causes any monetary loss to the Company as a result of Your action/inaction shall be recovered from You. Without prejudice to the above, the Company reserves the right to initiate legal proceedings against You for the fraudulent use of this Platform or for any other unlawful act or omission in breach of this Buyer’s Agreement;
h. That images and pictorial representations on the Platform may be enhanced for advertising purposes;
i. That You also understand and acknowledge that the use of the Platform requires internet /mobile network connectivity. You shall bear the costs incurred to access and use the Platform and We shall not, under any circumstances whatsoever, be responsible or liable for such costs;
j. That You shall be solely responsible for all activities undertaken through Your User Account, whether or not You have authorized such activities or actions and shall, at all times, keep the Company indemnified in this regard;
k. That You shall be responsible for checking the Content, Product description and other related information; and
l. If You are registering as a business entity, You represent that You are duly authorized by the business entity to accept this Buyers’ Agreement and You have the authority to bind that business entity to this Buyer’s Agreement.
A breach or violation of any of the Terms will result in an immediate termination of Services and may result in reporting to the law enforcement agencies.
4. PRODUCT AVAILABILITY, TITLE TRANSFER, AND COD ORDER TERMS
The Company will make reasonable efforts to display accurate product availability information on the Platform, including on individual product pages. However, all dispatch timelines provided are estimates only and do not constitute binding commitments. You acknowledge that such dispatch estimates are indicative and may be subject to change. If any ordered Product is found to be unavailable during order processing, you will be notified via email.
Title of goods will be transferred to You on CIF (Cost, Insurance and Freight) basis once Products are delivered at the desired delivery location provided by You. For ‘Cash on Delivery’ (COD) orders, we may collect COD amounts on behalf of You and shall remit payments owed to You if any as per mutually agreed timelines. Such remittance will be made only to Your bank account registered in name of Buyer’s entity. We reserve the right (however are not obligated) to seek relevant supporting documents to verify the accuracy of such information (including bank account details) provided by You. We are not liable for any incorrect, inaccurate, or false information provided by You and You agree to indemnify us against all liabilities and claims arising in connection with any incorrect or inaccurate information provided by You. In the event, Your authorized representative or the addressee fails to pay COD amount for a COD order placed by You, You shall be liable and shall indemnify Us against any third party claims arising from such failure in collecting COD amounts on your behalf for such COD order.
5. GENERAL CONDITIONS
a. We reserve the right to refuse Service to anyone (without assigning any reason) at any time.
b. You understand that Your Content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
c. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Platform through which the Service is provided, without express written permission by Us.
d. The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.
6. PROHIBITED USES:
In addition to other prohibitions as set forth in the Terms of Service, You are prohibited from using the Platform, Products or its Content:
a. for any unlawful purpose;
b. to solicit others to perform or participate in any unlawful acts;
c. to violate any international, federal, provincial or state regulations, rules, laws, or any applicable ordinances;
d. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f. to submit false or misleading information;
g. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Platform, other Platforms, or the internet;
h. to collect or track the personal information of others;
i. to spam, phish, pharm, pretext, spider, crawl, or scrape;
j. for any obscene or immoral purpose; or
k. to interfere with or circumvent the security features of the Service or any related Platform, other Platforms, or the internet. We reserve the right to terminate Your use of the Service or any related Platform for violating any of the prohibited uses
7. ACCESSS TO PLATFORM:
You acknowledge and agree that certain features, functionalities, and sections of the Platform may only be accessible upon successful registration and creation of a Seller account, in accordance with the registration process outlined in this Agreement.
Access to such restricted areas or services is contingent upon compliance with the Company’s registration requirements, ongoing adherence to the terms of this Agreement, and the accuracy of the information provided by you during onboarding.
8. ADDITIONAL SERVICES TO YOU
We also offer certain business support services for Your dropshipping platforms such as calling services, WhatsApp messaging, including logistics services and as part of customer support, We will facilitate return and refund requests from Your end consumers for Your dropshipping platform basis Your returns and refunds policy communicated to Us. You may opt for such services upon payment of mutually agreed fees set out under Annexure A, which may be amended from time to time. However, the liability for any refunds or returns for Your dropshipping platform lies entirely with You with respect to Your end customers and Your dropshipping platform. The Company shall not be liable for any third-party claims arising out of such services rendered for Your dropshipping platform. Platform accepts no liability associated with the pricing, product listing or delivery of goods or services by You to any third-parties. Platform is not responsible for transactions which You undertake outside the Platform with respect to the products purchased by You from the Platform and We shall not be liable for any third party claims arising outside the Platform (including Your dropshipping platform) which we receive arising due to or in relation to the transactions undertaken by You outside the Platform.
9. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION:
a. The material on the Platform is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary and more accurate sources of information. Any reliance on the material on the Platform is at Your own risk; and
b. We reserve the right to modify the contents of the Platform at any time, but We have no obligation to update any information on the Platform. You agree that it is Your responsibility to monitor changes to Our Platform.
10. MODIFICATIONS TO THE SERVICE AND PRICES:
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to You or to any third-party for any modification, price change, suspension or discontinuance of the Service.
11. PRODUCTS:
12. OPTIONAL TOOLS:
We may provide You with access to third-party tools which We neither monitor nor have any control over nor do We provide any input. You acknowledge and agree that we provide access to such tools on an “as is basis” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third- party tools.
Any use by You of optional tools offered through the Platform is entirely at Your own risk and discretion and You should ensure that You are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the Platform (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
13. THIRD-PARTY LINKS:
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this Platform may direct You to third-party Platforms that are not affiliated with Us. We are not responsible for examining or evaluating the content or accuracy and We do not warrant and will not have any liability or responsibility for any third-party materials or Platforms, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of Products, goods, services, resources, Content, or any other transactions made in connection with any third-party Platforms. Please review carefully the third-party's policies and practices and make sure You understand them before You engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
14. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:
You agree that We may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that You forward to Us.
We are and shall be under no obligation to:
a. maintain any Comments in confidence;
b. pay compensation for any Comments; or
c. respond to any Comments.
We may, but have no obligation to, monitor, edit or remove Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that Your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related Platform. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments You make and their accuracy. We take no responsibility and assume no liability for any Comments posted by You or any third- party.
15. PERSONAL DATA:
Your submission of personal information is governed by Our Privacy Policy as available in our website. Parties shall remain compliant with Digital Personal Data Protection Act while handling any personal data.
16. ERRORS, INACCURACIES AND OMISSIONS:
Occasionally there may be information on the Platform or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related Platform is inaccurate at any time without prior notice (including after You have submitted Your order).
We undertake no obligation to update, amend or clarify information in the Service, Product(s) or on anything related to the Platform, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related platform, should be taken to indicate that all information in the Service or on any related Platform has been modified or updated.
17. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that Your use of, or inability to use, the Service is at Your sole risk. The Products delivered to You through the Service are (except as expressly stated by us) provided on an 'as is basis' and 'as available' for Your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Company our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of any of the Service or Products, or for any other claim related in any way to Your use of the Service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Product, Service or any Content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. In states or jurisdictions that do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
18. COPYRIGHT AND TRADEMARK:
Our Platform and all Content on Our Platform, including graphics, text, icons, interfaces, audio clips, logos, images, reviews, comments and software is the property of Company and/or its Content suppliers and is protected by Indian and international copyright laws. Any use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the Content on this Platform can only be made with the express permission of Company. All other trademarks, brands and copyrights other than those belonging to Company, belong to their respective owners and are their property. Each time You upload the Content, You grant the Company a worldwide non-exclusive, transferable, royalty free license to use any such content including by way of distribution, storage, hosting, sub-license, reproduction, communication, creation of derivative works, and modification of such content. You accept that such license will not terminate upon Your deletion or removal of the Content or other uploaded content in respect of which it is granted; and shall continue to be used by the Company, on the Platform.
You agree and confirm that
a. All copyright, database right and all other proprietary rights, title and interest in all Content and or information presented on this Platform (“IP”) is owned by and/or licensed to Company or owned by and/or licensed to the supplier of the Products and/or Services or is owned by and/or licensed to the person uploading such Content and is or may be protected or covered by copyright, trade mark, intellectual property law and/or other proprietary rights, unless expressly stated otherwise.
b. No extracts of this Platform or part thereof shall be displayed, printed or downloaded by You or with Your assistance, for any reason, including without limitation to commercialise any IP in any way.
c. Your use of this Platform does not confer on You or any other party, any licence or other rights under the intellectual property or other proprietary rights of Company, the seller of the Products and/ or Services and/or of any third party, whether implied or otherwise
19. INDEMNIFICATION:
You agree to indemnify, defend and hold harmless Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of Your breach of these Terms of Service or the documents they incorporate by reference, or Your violation of any law or the rights of a third-party.
20. SEVERABILITY:
You acknowledge that certain parts of this Platform are available only if You register on this Platform by following the registration process mentioned under this Buyer’s Agreement.
21. TERMINATION:
These Terms of Service are effective unless and until terminated by either You or Us. If in our sole judgment You fail, or we suspect that You have failed, to comply with any term or provision of these Terms of Service, we also may terminate this Buyer’s Agreement at any time without notice and You will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny You access to our Services (or any part thereof).
22. NO WAIVER AND ENTIRE AGREEMENT:
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by Us on this Platform or in respect to The Service constitutes the entire agreement and understanding between You and Us and govern Your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between You and Us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
23. GOVERNING LAW:
These Terms of Service and any separate agreements whereby we provide You Services shall be governed by and construed in accordance with the laws of India and the Courts of Delhi, India will have the exclusive jurisdiction.
24. FORCE MAJEURE:
We shall not be held liable for any of Our obligations under the Buyer’s Agreement due to reasons beyond our control such as down time of servers, viruses, strikes, technical snags, system compatibility, natural calamities, acts of war, terror etc. You agree not to hold Us liable for any delay or adverse effect caused due to the occurrence of such an event.
25. CHANGES TO TERMS OF SERVICE:
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Platform. It is Your responsibility to check our Platform periodically for changes. Your continued use of or access to our Platform or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
26. CONTACT INFORMATION:
For any queries about Terms of Service, you can call us at _______________________ or mail us on __________________________
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the effective date.
| BUYER | EASO E-COMMERCE PRIVATE LIMITED |
|---|---|
| Address: | Address: |
| Name: | Name: |
| Title: | Title: |
| Date: | Date: |
ANNEXURE A
1. Calling Service Charges:
Buyers who choose the calling service for address collection or Non-Delivery Report (‘NDR’) related to their orders on the Platform.
Charges: INR6 + applicable taxes per connected call.
Deduction frequency: Company will deduct this amount fortnightly from the settlement amount of the Buyer.
2. Logistics Cost Recovery:
Company will recover logistic costs for all returns from the Buyer. Charges will be applied based on a slab system.
| Product Weight(GMS) | Return Charges without delivery (Including GST) | Return Charges post- delivery (Including GST) |
|---|---|---|
| 0-500 | 72 | 143 |
| 501-1000 | 72 | 143 |
| 1001-1500 | 99 | 263 |
| 1501-2000 | 139 | 323 |
| Additional 500gm | 40 | 60 |
3. Forward Shipping Charges:
Company will charge forward logistic costs for all delivered orders.
Charging basis:
For 1st Aug to 3rd Aug:
Flat Rs 50 plus GST per order will be charged.
Products in weight category 1000 - 1250 will be exempted from shipping charges.
For 3rd Aug to 31st Aug:
Flat Rs 50 plus GST per order for Low weight products and Rs 100 plus GST for other weight categories will be charged.
Products in weight category 1000 - 1250 will be exempted from shipping charges.
From 1st Sep onwards:
Flat Rs 50 plus GST per order for Low weight products and Rs 150 plus GST for other weight categories will be charged.
Products in weight category 1000 - 1250 will be exempted from shipping charges.
4. WhatsApp Messaging service:
This service is available on an “opt-in” basis. Buyers can opt-in for this service by communicating their intent over email or via the Platform
Charging Basis: Company will charge INR 1.6 + GST for every order that is shipped in the billing period. Cancelled orders that are not shipped will not be charged (as no messages will be sent).
The services include WhatsApp messaging to Buyers’ end customers at the below triggers (if applicable) –
Order shipped: When shipment has been picked up from supplier location by courier partner.
Order in transit: Sent when the order is on the way, for medium and long transit shipments.
Out for Delivery: Sent when shipment is “out for delivery” at Buyer’s end customer location. Can be sent multiple times per order if there are multiple “Out for delivery” instances, capped to 3 per order.
Failed Delivery: Sent when shipment delivery has failed at Buyer’s end customer location. Can be sent multiple times per order if there are multiple failed attempts, capped to 3 per order.